Attention!

Partners Leadership

John Janclaes
 

John Janclaes

President/Chief Executive Officer

Upholding the values and traditions of the Disney culture, and creating the Partners Difference while serving the need of Cast Members, Employees, Imagineers, and their families, is the fundamental principle underscoring John's leadership of Partners. John takes great pride in diligently shaping the company’s future and developing future leaders so the credit union is strong and able to support the financial needs of our members.

We are Cast Members serving Cast Members, and that means we understand the needs of who we serve!

P: 818.558.4503
E: John.Janclaes@PartnersFCU.org
Karen Spires
 

Karen Spires

Chief Financial Officer

In her role as the Chief Financial Officer, Karen oversees the overall financial performance of the Credit Union including the capital stability strategies. On a daily basis, Karen’s finance and accounting team are responsible for financial reporting and manage budget adherence. Additionally Karen leads the Credit Union’s efforts for Facilities and Vendor Management.

P: 818.558.4555
E: Karen.Spires@PartnersFCU.org
Mike Terzian
 

Mike Terzian

Chief Marketing Officer

As the Credit Union’s Chief Marketing Officer, Mike leads the execution and management of the Credit Union's Brand strategy. Mike's highest priority is to ensure relevancy among all current Members and prospective Members. Additionally, Mike is responsible for the payment and deposit strategy, delivering cost-effective solutions and Member value. Lastly, Mike leads the Credit Union's business development activities and strategic relationship management with The Walt Disney Companies.

P: 818.558.4522
E: Michael.Terzian@PartnersFCU.org
Chris Parker
 

Chris Parker

Chief Member Service Officer

As the Chief Member Service Officer, Chris is responsible for the design and execution of the Credit Union’s overall sales and service strategy. Chris’ highest priority is the Member’s experience -- ensuring that we are delivering daily on our commitment of delivering superior service experiences that are aligned with our core values and service standards. In his role, Chris oversees all of Partners’ Member facing areas, which includes its branches, contact centers, ATM channel, online / mobile banking channel as well as Partners Retirement and Wealth Management division.

P: 407.363.4927
E: Christopher.Parker@PartnersFCU.org
Aaron Frydman
 

Aaron Frydman

Chief Information Officer

As Chief Information Officer, Aaron is responsible for developing and delivering on the Credit Union's overall technology strategy. Aaron leads the application architecture, development and support teams along with the data center, network operations and help desk functions. Aaron is focused on operational excellence, developing and supporting technology that securely meets our Member's immediate and future financial needs with a seamless technology enabled experience.

P: 407.363.4932
E: Aaron.Frydman@PartnersFCU.org
Keith Smith
 

Keith Smith

Chief Talent Officer

As the Chief Talent Officer, Keith serves as a strategic partner to senior leadership, and provides the foundation for programs and initiatives that support the Partners Cast. Leading the HR teams that assess business needs, develop solutions and execute talent initiatives, Keith has responsibility for talent planning, recruitment and retention, leadership and professional development, organizational effectiveness and helping the Partners team create and sustain a dynamic, energized work experience.

P: 407.363.4924
E: Keith.Smith@PartnersFCU.org
Mark Rodriguez
 

Mark Rodriguez

Chief Lending Officer

In his role as Chief Lending Officer, Mark and his teams are responsible for all aspects of Partners lending efforts. These include loan origination responsibility for consumer and home loans, the servicing for all loan products offered by the Credit Union, and loan product and service development. The aim of Mark and his teams is to enrich all Members’ financial well-being through a compelling suite of offerings.

P: 407.363.4943
E: Mark.C.Rodriguez@PartnersFCU.org
Brian Kairnes
 

Brian Kairnes

Chief Risk Officer

As the Chief Risk Officer, Brian provides leadership and direction to the management of key risks across the enterprise and oversees the compliance, operational, and credit risk management functions. This entails maintaining the safety and soundness of the Credit Union, while supporting the delivery of products and services to the membership.

P: 407.363.4945
E: Brian.Kairnes@PartnersFCU.org
Jennifer Wolfe
 

Jennifer Wolfe

VP, Business Transformation

As the VP, of Business Transformation, Jennifer is responsible for leading the efforts of the teams responsible for planning, researching, communicating, and executing the organization's strategic initiatives. This includes utilizing insights and data to support the development of innovative programs | services, assessing the landscape to identify emerging trends, opportunities for process improvements, and recommending new initiatives and technologies to grow the organization.

P: 407.345.6320
E: Jennifer.Wolfe@PartnersFCU.org