A Message from Ricky Otey

Dear Valued Member,

On behalf of Partners, I wanted to extend our heartfelt support to all those impacted by the devastating wildfires in Southern California and express our deepest gratitude to the courageous first responders for their unwavering efforts.

We understand the challenges faced during a natural disaster, and we are ready to help our Members, colleagues, and communities navigate this difficult time and ease the stress of sorting through financial constraints.

Please don’t hesitate to contact us to discuss how we can support you. Our Member Service Center is available to serve you 24 hours a day, 7 days a week at 800.948.6677, or you can schedule an appointment at your convenience. We offer:

• Financial Relief Options: Flexible loan payment solutions or temporary deferments through our Member Assistance Program.
• Emergency Support: Accessibility to Supportive Resources like emergency funds and loan protection.
• 1:1 Counseling: Personalized Financial Counseling on managing your finances and more.
• Guidance and Planning: Our Retirement and Wealth Management services can assist you with adjusting strategies or providing advice during this uncertain time.

We’re committed to helping you stay focused on what matters most—your safety and recovery. Our thoughts are with you, your family, and everyone affected by the wildfires.

Sincerely,