Get in touch.
We’re here when you need us—day or night. Partners is available 24/7 to support our Members with friendly, reliable assistance. Whatever you need, we're just a call, click, or visit away.
Member Experience Center
Call 800.948.6677 and speak with ELI, our smart virtual assistant—he’ll connect you to the right help.
Ask ELI
Branch & ATM Locations
Visit a Partners location or access 30,000+ Co-op ATMs nationwide. Text your ZIP code to 91989 to get nearby options sent to your phone.
Schedule an Appointment
Schedule a one-on-one appointment with a Partners representative at your convenience.
Important Phone Numbers
Access dedicated phone lines for Member and mortgage servicing, international inquiries, PIN changes, Insurance claims, and more.
View Numbers
Important Addresses
Please refer to this list of important addresses for Partners account correspondence and loan payments.
Address List
Routing & MICR Numbers
Partners Routing Number: 322274242
Find your 13-digit MICR number in digital banking or at the bottom of your check.
Online Instructions
Member Service - ELI
Who is ELI?
Inspired by Walter Elias Disney, who did more to touch the hearts and minds of millions of people around the world than any other man in the past century, “ELI”, an acronym for Enhanced Learning Intelligence, is a virtual voice assistant who embodies the Partners voice: friendly, helpful, experienced, and caring. ELI will help you by providing balance and transaction information, assistance with making payments, and more with speed and efficiency.
Why is Partners introducing ELI?
ELI will expedite phone interactions by allowing Members to get their questions answered more quickly and efficiently. With the help of ELI, our goal is to create seamless interactions for you any time of day.
ELI will expedite phone interactions by allowing Members to get their questions answered more quickly and efficiently. With the help of ELI, our goal is to create seamless interactions for you any time of day.
How does ELI work?
When calling 800.948.6677, simply begin by asking ELI a question or tell him why you’ve called and he’ll search to find the answer for you. ELI is more advanced than old, automated phone systems and you can speak to him naturally.
What types of questions can ELI answer?
- Finding Partner’s routing number
- How to find your account number
- Checking your account balance
- Checking the status of your deposit
- Checking your transaction history
- Transferring funds from one Partners account to another
- Making a credit card or loan payment
- And more!
When you call us, how long must you wait to communicate with ELI?
Since there is no wait time, each call is "first" in line.
How does ELI verify me?
You will enter your account number and access code, when logging into telephone banking. If enrolling for the first time, you must know your account number, last 4 of SSN for the primary account holder, zip code and date of birth.
Is ELI easy to use?
Yes, although ELI is not a human, ELI will ask if you need further assistance, slow down and speed up on request, repeat information if required, and ask if you are still there.
Is ELI secure?
Yes! During certain transaction requests, ELI will need to ask questions to authenticate your identity. .
What if ELI cannot answer my question?
If ELI doesn't have an answer, you can be transferred to a Partners Representative. Specialized topics may need a human with the skill to provide guidance and recommendations. Examples include completing a wire, taking a distribution from an IRA, or discussing the status of a loan.
Can I speak to a Partners Representative instead?
ELI can always smartly transfer or connect you with one of our Partners Representatives during normal business hours.
When does ELI work best?
ELI is actively listening to recognize your voice and may have trouble understanding you if you are in an area with background noise. Calling from a quiet area works best when talking to ELI.
How to update your contact information
- Go to Settings in Partners Online or Mobile Banking
- Under Preferences, select Profile Management
- Update your mailing address or contact info
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- Note: Name changes require legal proof—visit a branch with valid documents (e.g., government ID, marriage certificate
- Note: Name changes require legal proof—visit a branch with valid documents (e.g., government ID, marriage certificate
How to set up account alerts
- Find Alerts within Settings
- Select ⊕ New Alert
- Choose alert type (Account, History, Online Transaction, or Security)
- Select any account, determine the frequency, amount, and delivery method
- Create Alert
It's that easy! When the new experience is available to you, follow this step-by-step video.
*Alerts are not in real time. There may be a delay between when transactions occur and when you receive an alert.
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