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Member Assistance Program

We are here for you.

We understand the challenges faced during a natural disaster, and we are ready to help. For the benefit of our Members and The Walt Disney Company’s cast members, employees, and Imagineers, Partners has enacted our Member Assistance Program (MAP) to help Members secure funds or payment relief quickly after being impacted by a natural disaster.

Partners Members who need to avail themselves of this resource to render aid to their family and friends in locations affected by natural disasters will have access to the following benefits:

  • Assistance with fees
  • Payment deferment up to 90 days on existing loans1
  • Free money orders and cashier’s check up to 90 days1
  • Personal Loans available2

How to Receive MAP Benefits

Other Resources

Partners Member Assistance Program (MAP) offers loan deferment options, which allow Members the opportunity to skip predetermined monthly payments in order to have additional financial flexibility. Eligible loans include: New & Used Auto Loans, HELOC, Personal Loans, Line of Credit, Unsecured Loans, Share Certificate Secured Loans, and Specialty Vehicle Loans.

To apply for a MAP loan deferment, you may submit your request via any of the options below. Please note that the request must be submitted by the primary borrower. Finance charges will continue to accrue and the maturity date of your loan(s), as applicable, will be extended.

PLEASE NOTE: Members with payments set up on automatic transfer through online & mobile banking or from other financial institutions will need to suspend the transfer for payments or they may be processed as usual.
We understand that unexpected expenses happen, and want to ensure you’re prepared. As a Partners Member, you can apply for a $500 open-ended line of credit to be prepared with access to immediate cash in moments of need with a 0% Introductory Rate for a period of 60 days.3 Use your Emergency Line of Credit for that flat tire you didn’t plan for, help with a recent health care visit, or unexpected natural disasters.

  • $500 unsecured line of credit
  • 60-day 0% Intro Rate3
  • Must be a Partners Member to apply4
To open an Emergency Line of Credit, call us at 800.948.6677, visit a branch, or schedule an appointment with a Partners Representative today.

As wildfires in California continue to impact our communities, your well-being is our top priority. We understand the financial and emotional stress that natural disasters can bring.

Access a one-time penalty free withdrawal on your certificate for access to immediate funds1 by calling us at 800.948.6677 or Scheduling an Appointment.

If your property has sustained damage, the first step is to call your insurance company. Your insurance company will evaluate the damage according to your homeowner's insurance policy. Once your claim is filed, our Mortgage Claims Team will be your guide by calling 866.222.8118 or by visiting InsuranceClaimCheck.com.
 
Depending on your claim amount and other factors, additional insurance documentation may be required before processing your claims check. Reach out to our Mortgage Claims Team to ensure a smooth process.
 
More Disaster Recovery Resources 






1Some limitations may apply.

2APR = Annual Percentage Rate. Loans and APR are subject to borrower qualification and creditworthiness. Some restrictions may apply. Rates are subject to change.
 
3APR=Annual Percentage Rate. The 0% Introductory Rate is available for a period of 60 days, up to the limit on the Line of Credit. Interest will be charged at Standard APR to any outstanding balance on the 61st day after first draw if the balance is not paid in full at the expiration of the intro period. See Loan Agreement for details. Rates are subject to change. Some restrictions apply. Requires employment verification and is subject to other underwriting factors.

4A one-time $5 Membership fee may apply. Click here for eligibility details.
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Supportive Resources

Life happens and we understand your financial circumstances may change and affect your ability to manage your debt. We'll work with you to understand the issues you are experiencing and explore what assistance we can provide.

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