How-To Videos & Guides
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Did my username and password change?
Your credentials were migrated to the new experience. If you do not recall your username and password, please watch the step-by-step videos above to retrieve your login information.
Do l need to reset my scheduled transfers and/or payments?
Internal and external transfers and scheduled payments were migrated over to your new digital banking experience. You may continue to transfer from account-to-account, to another Member, or to external accounts as usual.
Do I need to reset account alerts?
There are several new alerts features available in the new digital banking platform, therefore your previous alerts were not migrated and will need to be reset. The new digital banking platform includes the ability to set transaction alerts by frequency, amount, or occurrence. Find out how to set up alerts in the step-by-step video above.
Will I be able to access my previous secure messaging?
If you had open cases within our Secure Messaging platform in online banking, please contact Partners with the case number and details to ensure we continue communication with you.
Why did Partners change Online and Mobile banking?
We launched a new digital banking platform with the goal of enhancing your overall banking experience. The new platform offers the same convenience and functionality across your desktop, tablet, and mobile devices. The reimagined dashboard features new credit score and budgeting tools, Spanish language, improved security, direct deposit switch, card swap for subscriptions, and so much more.